Susan Vongkhotsombat
Business Systems Analyst
General Atomics Aeronautical Systems Inc.
04/14/2020
Tips and Info:
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There is a great need for project management skills from business systems analysts.
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Becoming an expert in Microsoft tools (Excel, Word, Visio, Project) to visually translate information is very helpful for this role.
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Being able to interpret what non-technical users are telling you and conveying that to technical users is essential.
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Decisions are data-driven for upper management; being able to understand data at a higher level and do forecasting is highly sought after.
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It's important to be able to facilitate meetings and take good meeting minutes.
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Be sure to detail what was on the agenda and what action items the team has.
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Share your meeting minutes with attendees to make sure everyone is on the same page.
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It is helpful to understand data management, trending, and collaborative tools.
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Some examples would be:
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What's the difference between a Business Systems Analyst (BSA) and a Business Process Analyst (BPA)?
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A BSA is more involved with application software and development.
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A BSA needs to understand what the user wants while developing requirements.
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A BPA deals with process changes involving work instructions, standard operating procedures, and organizational policies.
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Both roles are very engaged with stakeholders at a high level.
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Work hard, take initiative, and never burn bridges.
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Honest is the best policy, as well as transparency.
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Transparency makes sure that team members have insight into what you're doing and allows for more effective collaboration.
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In order to be a productive team, it's important to be honest and upfront.
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Recommended book:
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A degree can help you secure an interview, but it's not going to secure the job, it's your characteristics that will.
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Be genuine, trustworthy, and someone who takes initiative while also being a pleasure to work with.
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Show that you know how to prioritize tasks and that you're able to adapt to change.
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"Figure out how to figure it out" - Professor Blair Baker
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Certifications are also key. Bosses want people who can get things done now, so someone who is certified in that task has an advantage.
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Recommended certifications:
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It's good to build rapport and shadow IT, they can help you learn and understand the tools you use.
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Try not to be around complainers, or at least try not to engage or participate.
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Never say "I don't get paid enough to do this" or "this is not my job" with things that need to get done.
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Staying motivated is a mental thing; it's what you tell yourself.
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Meditation can be a great tool for mental strengthening.
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During times of uncertainty, don't dwell on negative things, be grateful for all the things and people you have.
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When feeling overwhelmed, deal with what's immediately in front of you, then deal with the rest.
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Reduce anxiety by having things that you can control in your life. Cooking, reading, working out.
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Having a hobby really helps balance work and life.